Terms of Service

Agreement

These terms are an agreement between you and Frogman Detailing LLC (“Frogman Detailing,” “we,” “us”). By booking a detail through our website, by phone, or in person, you agree to them. If you have questions, reach us at hello@frogmandetailing.com or (405) 444-8111.

Booking & confirmation

Submitting a booking through our website is a request, not a confirmed appointment. We'll review your request and confirm the date and time window by email (and text, if you've opted in). Quoted prices are starting prices based on the package, vehicle size, and condition you describe; the final price may change if the vehicle's condition differs materially or if you approve additional services.

Payment

We collect a card at booking to hold your appointment, but you are not charged until the work is done. By saving a card you authorize Frogman Detailing LLC to charge it for the agreed services, including any add-ons you approve on site, after the detail is completed. Card details are stored securely by Stripe, our payment processor. We never store your full card number. Receipts are sent by email.

Cancellations, rescheduling & no-shows

Life happens. If you need to cancel or reschedule, just contact us as soon as you can, ideally at least 24 hours before your appointment. If we arrive at the scheduled time and cannot access the vehicle or reach you, we may treat the appointment as a no-show. Repeated late cancellations or no-shows may require prepayment for future bookings.

What we need from you

• Safe, legal access to the vehicle at the service address, with enough room to work around it.
• Removal of personal valuables before your appointment. We are not responsible for items left in the vehicle, though our team will set aside anything found while cleaning.
• A heads-up about known issues like loose trim, aftermarket electronics, damaged upholstery, or anything fragile.

Our workmanship

We document our work with before-and-after photos and complete a quality checklist on every job. If you're not satisfied, contact us within 48 hours of your appointment and we'll make it right. Detailing improves a vehicle's condition but cannot reverse permanent damage such as scratched glass, worn or torn upholstery, set-in stains, or failed clear coat, and we can't guarantee removal of every stain or odor.

Liability

We treat every vehicle like our own and carry insurance for our work. We are responsible for damage directly caused by our negligence, reported within 48 hours of service. We are not responsible for pre-existing damage, mechanical or electrical issues unrelated to our work, or damage resulting from the vehicle's pre-existing condition (for example, aged paint, brittle trim, or previously repaired surfaces). To the fullest extent permitted by law, our total liability for any claim is limited to the amount you paid for the service at issue.

Weather & scheduling changes

Because we work outdoors, severe weather may require us to reschedule. We'll contact you as early as possible to find a new time, and you won't be charged for weather-related rescheduling on our end.

General

These terms are governed by the laws of the State of Oklahoma. If any part of these terms is found unenforceable, the rest remains in effect. We may update these terms from time to time; the date at the top reflects the latest version. Our Privacy Policy explains how we handle your information.